Terms of service
Welcome to ALNORÉ. These Terms of Service explain the rules and conditions for using our website, placing orders, purchasing products, and interacting with our brand.
By visiting our website or purchasing from ALNORÉ, you agree to follow these Terms of Service. Please read them carefully before placing an order.
1. About ALNORÉ
ALNORÉ is a modest fashion brand offering abayas, hijabs, and related fashion products. Many of our products are customized or prepared according to each customer’s selected size, style, color, and order requirements.
We currently serve customers in Pakistan, UAE, USA, UK, and Canada.
2. Use of Our Website
By using our website, you agree that:
You will provide accurate and complete information when placing an order
You will not use our website for any illegal, harmful, or fraudulent activity
You will not attempt to copy, misuse, damage, or interfere with our website
You will not place fake orders or provide false customer details
You will review all product details before completing your order
ALNORÉ reserves the right to refuse service, cancel orders, or restrict access to any customer if suspicious, fraudulent, abusive, or harmful activity is detected.
3. Product Information
We try our best to display product details, colors, sizes, prices, and descriptions as accurately as possible. However, slight color differences may occur due to screen display, lighting, photography, or fabric variation.
Customers are responsible for checking product details, size, customization instructions, delivery information, and payment details before confirming the order.
4. Customization and Sizing
Most ALNORÉ products are prepared after an order is placed. Even our general sizes such as Small, Medium, Large, and Extra Large are prepared according to the customer’s order requirements.
Because the product is made or customized according to the customer’s selected details, customers must carefully provide accurate size and customization information.
ALNORÉ will not be responsible for sizing issues caused by incorrect measurements, incorrect size selection, or incomplete details provided by the customer.
5. Order Confirmation
An order is confirmed only after advance payment has been received and verified.
Once an order is confirmed and processing has started, it cannot be cancelled, changed, returned, or refunded unless there is a mistake from ALNORÉ’s side.
ALNORÉ may contact the customer through phone, WhatsApp, email, or social media to confirm order details if needed.
6. Payment Terms
Advance payment is required for every order.
Orders will not be processed without payment confirmation. Payment methods may vary depending on the customer’s country and available payment channels.
Customers must ensure that payment details are correct before submitting payment. ALNORÉ is not responsible for delays caused by incomplete payment, wrong transaction details, or payment verification issues.
7. Prices and Delivery Charges
Product prices and delivery charges may vary depending on the customer’s country, city, shipping method, product type, and order requirements.
Delivery charges are different for Pakistan, UAE, USA, UK, and Canada. Final delivery charges will be confirmed at checkout or during order confirmation.
ALNORÉ reserves the right to update prices, delivery charges, offers, or product availability at any time without prior notice.
8. Delivery Timeline
After order confirmation, the estimated delivery timeline is around 12 days. This includes customization, preparation, quality checking, packaging, and delivery processing.
Delivery time may vary depending on location, courier service, customs clearance, public holidays, weather conditions, or delays outside our control.
ALNORÉ is not responsible for delays caused by courier companies, customs departments, incorrect addresses, unavailable recipients, or unexpected external issues.
9. International Orders
For international orders, customers are responsible for providing accurate shipping details.
Custom duties, import taxes, clearance charges, or any country-specific fees may apply depending on the destination country. These charges are the customer’s responsibility unless clearly stated otherwise.
ALNORÉ is not responsible for customs delays, import restrictions, or additional charges applied by the destination country.
10. Returns, Refunds, and Exchanges
Because ALNORÉ products are customized or prepared according to each customer’s order, we do not accept returns, refunds, or exchanges for change of mind, wrong size selection by the customer, personal preference, or incorrect details provided by the customer.
However, if there is a mistake from ALNORÉ’s side, such as wrong product, wrong size, incorrect customization, or a manufacturing fault, we will review the issue and offer a suitable solution.
Please read our Return and Refund Policy for complete details.
11. Customer Responsibility
Customers are responsible for:
Providing correct name, phone number, email, and shipping address
Selecting the correct size and customization details
Reviewing order details before payment
Being available to receive the order
Contacting ALNORÉ quickly if there is an issue with the delivered product
If delivery fails due to incorrect details or unavailable recipient, additional delivery charges may apply.
12. Intellectual Property
All content on the ALNORÉ website, including brand name, logo, product images, text, designs, graphics, layout, and website content, belongs to ALNORÉ unless stated otherwise.
You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without written permission from ALNORÉ.
13. Limitation of Liability
ALNORÉ is not responsible for indirect, accidental, or unexpected damages related to product use, delivery delays, website access, technical issues, courier delays, or third-party services.
Our responsibility is limited to reviewing and resolving genuine order issues according to our store policies.
14. Third-Party Services
Our website may use third-party services for payment processing, shipping, analytics, marketing, website hosting, or customer support.
These third-party services may have their own policies and terms. ALNORÉ is not responsible for any issue caused by third-party platforms, courier companies, banks, or payment providers.
15. Changes to Terms
ALNORÉ may update these Terms of Service at any time. Updated terms will be posted on this page. Continued use of our website after changes means you accept the updated terms.
16. Contact Us
For questions related to orders, payments, returns, delivery, or these Terms of Service, please contact ALNORÉ through our official website, WhatsApp, Instagram, email, or customer support channels.
Last Updated: July 7, 2026