Return and Refund Policy

At ALNORÉ, every order is handled with care and attention. Because our products are customized or prepared according to each customer’s selected size, style, color, and order details, our return and refund policy is different from ready-made product stores.

Please read this policy carefully before placing your order.

1. Customized Product Policy

Most ALNORÉ products are made or customized after the customer places an order.

Even our general sizes such as Small, Medium, Large, and Extra Large are prepared according to each customer’s order requirement. This means every order is specially processed for the customer.

Because of this, we do not accept returns or refunds for customized products unless there is a mistake from ALNORÉ’s side.

2. No Return or Refund Conditions

ALNORÉ does not accept returns, refunds, or exchanges in the following cases:

Change of mind after placing the order
Customer no longer wants the product
Customer selected the wrong size
Customer provided incorrect measurements
Customer provided incomplete or wrong customization details
Customer entered the wrong shipping address
Product color looks slightly different due to screen, lighting, or photography
Customer expected a different fit after selecting a size
Order was delayed due to courier, customs, public holidays, or external issues
Product was used, washed, damaged, altered, or worn by the customer

Since our products are prepared according to the customer’s order, all confirmed customized orders are considered final.

3. When Return or Refund May Be Accepted

ALNORÉ will review a return, refund, exchange, correction, or replacement only if the issue is caused by ALNORÉ.

This may include:

Wrong product delivered
Wrong size delivered compared to confirmed order details
Incorrect customization from our side
Manufacturing fault
Damaged product received due to packaging or production issue
Missing item from the confirmed order

If your issue is approved after review, ALNORÉ may offer a correction, replacement, exchange, partial refund, or refund depending on the situation.

4. Issue Reporting Time

Customers must contact ALNORÉ as soon as possible after receiving the order if there is any issue.

To help us review the issue, customers must provide:

Order number or order confirmation details
Full name and contact number
Clear photos or videos of the product
Clear photos or videos of the issue
Packaging photos if the product arrived damaged
A short explanation of the problem

Requests without clear proof may not be accepted.

5. Product Review Process

After receiving your complaint, ALNORÉ will review the issue carefully.

We may compare the received product with the confirmed order details, customization instructions, size selection, product photos, and communication history.

If the issue is confirmed to be from ALNORÉ’s side, we will provide a suitable solution.

If the issue is caused by incorrect information provided by the customer, the return or refund request will not be approved.

6. Return Shipping

If the return is approved due to ALNORÉ’s mistake, return shipping instructions will be shared with the customer.

If the customer sends a product back without approval, ALNORÉ will not be responsible for the parcel, return shipping cost, loss, or damage.

Return shipping costs may vary depending on the customer’s country and location.

7. Refund Processing

If a refund is approved, it will be processed through the original payment method or another approved payment method.

Refund processing time may vary depending on bank, payment provider, country, and payment channel.

Delivery charges, customs charges, import duties, transaction charges, or payment gateway fees may be non-refundable unless the issue is fully caused by ALNORÉ.

8. Exchange Policy

Exchanges are not available for customer preference, wrong size selection, or change of mind.

An exchange may only be offered if ALNORÉ delivered the wrong product, wrong size, incorrect customization, or a faulty item.

9. Cancellation Policy

Orders are confirmed after advance payment.

Once the order is confirmed and production or customization has started, cancellation is not allowed.

If a customer requests cancellation before production has started, ALNORÉ may review the request, but cancellation is not guaranteed.

10. Delivery Delay Policy

The estimated delivery timeline is around 12 days after order confirmation. This includes customization, preparation, quality checking, packaging, and delivery processing.

Delivery delays caused by courier service, customs clearance, public holidays, wrong address, unavailable customer, weather conditions, or other external reasons do not qualify for refund.

11. Countries We Serve

ALNORÉ currently serves customers in:

Pakistan
UAE
USA
UK
Canada

Delivery charges and delivery timelines may vary by country and location.

12. Contact Us

For return, refund, exchange, or order issue requests, please contact ALNORÉ through our official website, WhatsApp, Instagram, email, or customer support channels.

Last Updated: July 7, 2026