Privacy policy
At ALNORÉ, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit our website, place an order, or contact us through our online channels.
By using our website and services, you agree to the terms mentioned in this Privacy Policy.
Information We Collect
When you place an order or interact with ALNORÉ, we may collect the following information:
Your full name
Your contact number
Your email address
Your shipping address
Your billing details
Your order details
Your size and customization preferences
Any information you share through WhatsApp, Instagram, email, or our contact form
We collect this information only to process your order, customize your product, arrange delivery, provide customer support, and improve your shopping experience.
How We Use Your Information
Your information may be used for the following purposes:
To confirm and process your order
To customize your product according to your selected size or requirements
To arrange shipping and delivery
To contact you regarding your order
To send tracking details once your order is shipped
To provide customer support
To improve our website, products, and services
To share promotional updates only if you choose to receive them
We do not sell, rent, or trade your personal information to any third party.
Payment Information
Advance payment is required to confirm every order. Since our products are customized according to each customer’s order, production begins only after payment confirmation.
Your payment details are processed securely through the available payment methods on our website or approved payment channels. ALNORÉ does not store sensitive banking or card details.
Custom Orders and Sizing
Most ALNORÉ products are made or customized after the order is placed. Even our general sizes such as Small, Medium, Large, and Extra Large are prepared according to each customer’s order requirements.
Because every order goes through a customization process, customers are requested to carefully check their size, design, color, and order details before confirming the order.
Return and Exchange Policy
ALNORÉ does not accept returns or exchanges for customized products once the order has been confirmed and processed.
Since every product is prepared according to the customer’s selected size, design, or customization requirement, returns are not accepted for reasons such as change of mind, wrong size selection by the customer, or personal preference after receiving the order.
However, if there is a mistake from ALNORÉ’s side, such as wrong size, wrong product, manufacturing fault, or incorrect customization, we will review the issue and may offer a return, exchange, correction, or suitable solution.
Customers must contact us as soon as possible after receiving the order and share clear photos or videos of the issue for review.
Shipping and Delivery Policy
ALNORÉ currently serves customers in Pakistan, UAE, USA, UK, and Canada.
Delivery charges vary depending on the customer’s country, city, delivery location, and shipping method. Final delivery charges will be confirmed at checkout or during order confirmation.
After an order is confirmed, the estimated delivery time is around 12 days. This time includes product customization, preparation, quality checking, and delivery processing.
Delivery time may vary slightly depending on location, courier service, customs process, public holidays, or unexpected delays beyond our control.
International Orders
For international orders, customers are responsible for providing accurate shipping details. Any customs duties, taxes, import charges, or additional country-specific charges may be the customer’s responsibility depending on the destination country’s rules.
ALNORÉ is not responsible for delays caused by customs clearance, courier issues, incorrect addresses, or unavailable recipients.
Cookies and Website Usage
Our website may use cookies to improve your browsing experience, understand website performance, and provide better service. You may choose to accept or decline cookies through your browser or website settings.
Data Protection
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no online platform can guarantee complete security, so customers are advised to use secure internet connections and accurate contact details while placing orders.
Third-Party Services
We may use trusted third-party services for payment processing, shipping, delivery, website hosting, analytics, or customer support. These services may access limited information only when needed to complete their service.
Marketing Communication
If you subscribe to our newsletter or promotional updates, we may send you offers, product launches, and brand updates. You can unsubscribe from marketing communication at any time.
Changes to This Policy
ALNORÉ may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Customers are encouraged to review this page regularly.
Contact Us
For questions related to privacy, orders, customization, returns, or delivery, you can contact ALNORÉ through our official website, WhatsApp, Instagram, or customer support channels.
Last Updated: July 7, 2026